Support contracts covering all the services needed to support your company.
Each contract is built on the same version of Software and the same source code and allows access to all existing applications and functions, without exceptions. The differences are based on the level of services and guarantees provided, which vary from one contract to another. Alchemy also offers a wide range of services for its partners and customers, to help them exploit the full performance of their Phraseanet solution
| Phraseanet Contract CORPORATE  | Phraseanet Contract ENTREPRISE  | Phraseanet Contract PORTAIL  | |
| Guarantees | |||
| Bugs report | Phone & mails | Phone & mails | |
| Procedures and deadlines | Response within 4 hours | Response within 4 hours | Answer in the hour |
| Bugfix | Blocking: 3 business days. Non blocking: Version N+1 | Blocking: 1 business days. Non blocking: D+7 | Blocking: 1 business days. Non blocking: D+7 |
| Covered bugs | All | All | All |
| Life Cycle Warranty | 1 year | 2 years | 2 years |
| Security alerts | YES | YES | YES |
| Providing updates | Available | Distributed | Distributed |
| Include support | |||
| Covered applications | All | All+ additional modules | All+ additional modules |
| Number of servers | 1 | 1 | Unlimited |
| Support time credit | 60 min | 300 min | 10 hours |
| Price | |||
| 2.100 €* / year | 4.100 €* / year | 8.100 €* / year with 2 Servers (1.000 €* for each extra server) | |